Customer Success Manager

Guildford, England, United Kingdom · Customer Service

Description

ICEYE is building the world’s largest constellation of synthetic aperture radar (SAR) satellites. The satellites can take images at any time of day – even when it’s cloudy or dark – and those images will let our customers understand the world better and make more intelligent decisions. We launched the world’s first SAR microsatellite in January 2018 and raised $65M in financing to date.

We are a Finnish based international startup with employees from more than 25 countries and subsidiaries in the US, UK and Poland. Our team is a tight-knit group of experts from a range of areas including engineering, software development, and radar technology. We’re innovative, driven, and strive for excellence in everything we do. We don’t listen to people who say it can’t be done: we go and do it!

To support the growth of the company, we are currently seeking an experienced Customer Success Manager to direct and manage the daily activities of the Customer Success Team in Poland to attain departmental goals to ensure the highest possible level of customer success. Key responsibilities include increasing customer satisfaction, loyalty, and retention as well as ensuring the efficient operation of the department. The position is located either in the South East of the UK, Helsinki (Finland) or Warsaw (Poland).


RESPONSIBILITIES

A successful candidate must be passionate about delivering excellent customer service and be proficient in performing the following job responsibilities:

Requirements

Preferred skills and experience:

Benefits

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